"All fees subject to change with 30 days notice" β Negotiate a 12-month rate lock. If they refuse, walk away.
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Auto-renewal with 60+ days cancellation notice β Push for 30 days. 60+ days is an unnecessary lock-in.
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No SLA or "best efforts" language β Demand specific response times with financial penalties for breach (typically 5β10% of monthly fee).
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Liability cap below your inventory value β If your inventory is worth Β£50k and their liability cap is Β£10k, you're underinsured.
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No exit clause in the first 90 days β Always negotiate a 90-day trial with exit rights. Any quality provider will agree to this.
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Fuel surcharge with no cap β Cap the surcharge at 8β10% of shipping fees. Uncapped surcharges can double your shipping costs.
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No minimum pick accuracy guarantee β Industry standard is 99.5%. Anything below 99% in the contract is a red flag.
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